Effects of service quality dimensions on customer satisfaction and return intention in different hospital types
3rd International Conference on Industrial Engineering and Operations Management, İSTANBUL/TÜRKİYE, 3 Temmuz 2012, s. 518-522
ÇALIŞIR FETHİ,ALTIN GÜMÜŞSOY ÇİĞDEM,BAYRAKTAROĞLU AYŞE ELVAN,KAYA BURCU